REFUNDS, REPLACEMENTS & CREDITS POLICY
Twelve Four Ventures LLP (Operating under brand name HealthyChef)
REFUNDS, REPLACEMENTS & CREDITS
Refunds are generally not provided for meal subscriptions.
Replacement, extension, or account credit may be considered only if:
- Wrong meal delivered
- Meal missing
- Meal damaged
- Meal spoiled at the time of delivery
Claims Requirements:
- Must be submitted within 4 hours of delivery.
- Must include photographs and relevant details.
HealthyChef reserves sole discretion in determining eligibility for replacement, extension, or credits.
No refunds or replacements shall be provided for:
- Taste preferences
- Menu dislikes
- Ingredient dislikes
- Appearance differences
- Colour variations
- Portion perception
- Missed pause deadlines
Pause, Skip & Rescheduling Policy
Meal pause, skip, rescheduling, or modification requests must be submitted before the cutoff time communicated by HealthyChef. Requests received after the applicable cutoff time may not be accepted. No retrospective pauses, skips, credits, extensions, or refunds shall be provided.
Force Majeure
Twelve Four Ventures LLP shall not be liable for delays, interruptions, cancellations, or inability to perform obligations due to events beyond reasonable control including natural disasters, floods, fires, pandemics, epidemics, government restrictions, lockdowns, labour disruptions, civil unrest, transportation disruptions, or technology failures.
Submit a Claim / Contact Support
If you received a wrong, missing, or damaged meal, please notify us within 4 hours of delivery with photos:
Email: contact@healthychef.in
Phone: +91 9620276980
Grievance Officer: Chandini R | Twelve Four Ventures LLP, 36/2, 4th C Cross, Lalbagh Main Road, Bengaluru, Karnataka, India
